Privacy Policy
OVERVIEW
This Privacy Policy describes how Alkoomi Wines ("we", "us", or "our") collects, uses, and shares personal information when you visit our website, purchase our products, visit our tasting rooms, subscribe to our wine club, or otherwise interact with us.
Alkoomi Wines is a third-generation family-owned and operated winery located in the Frankland River region of Western Australia. We are committed to protecting your privacy and ensuring your personal information is handled responsibly.
INFORMATION WE COLLECT
Information You Provide to Us
We may collect the following types of information when you provide it to us:
Identity Information: Your name, date of birth, and other identity information.
Contact Information: Your email address, mailing address, phone number, and other contact details.
Payment Information: Your payment card details, billing address, and other financial information needed to process your purchases.
Account Information: Information related to your account with us, including username and password.
Order Information: Details about the products you purchase, including preferences, frequency, and history.
Marketing Preferences: Your preferences for receiving marketing communications from us.
Correspondence: Information you provide when you contact us with questions, feedback, or otherwise correspond with us.
Event Information: Information related to your participation in our events, tastings, or wine club activities.
Information We Collect Automatically
When you visit our website, we may automatically collect certain information about your device and usage of our website, including:
Device Information: Information about the device and browser you use to access our website, such as your IP address, browser type, and operating system.
Usage Information: Information about how you use our website, such as the pages you visit, the time and duration of your visit, and the links you click.
Location Information: General information about your location derived from your IP address.
Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your browsing activities. For more information, please see the "Cookies and Similar Technologies" section below.
Information We Collect from Other Sources
We may receive information about you from other sources, including:
Business Partners: Information from our business partners, such as payment processors and shipping providers.
Public Sources: Information from publicly available sources, such as social media platforms, when permitted by the platform's terms.
HOW WE USE YOUR INFORMATION
We use the information we collect for various purposes, including:
Providing our Services: To process and fulfill your orders, operate our website, and provide you with the products and services you request.
Managing Your Account: To create and manage your account, including authenticating your identity and processing payments.
Communicating with You: To respond to your inquiries, provide customer support, send transactional messages, and keep you informed about your orders.
Marketing and Advertising: To send you marketing communications about our products, services, and events that might interest you, and to show you advertisements for our products.
Improving our Services: To analyze usage of our website, improve our products and services, develop new features, and enhance the user experience.
Security and Fraud Prevention: To detect, prevent, and address security issues, fraud, and other illegal activity.
Compliance with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
HOW WE SHARE YOUR INFORMATION
We may share your information in the following circumstances:
Service Providers: With third-party service providers who need access to your information to provide services to us, such as payment processing, shipping, website hosting, data analysis, and customer service.
Business Partners: With business partners with whom we jointly offer products or services.
Legal Compliance: When we believe in good faith that disclosure is necessary to comply with applicable law, regulation, or legal process.
Protection of Rights: When we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
Business Transfers: In connection with a business transaction such as a merger, acquisition, or sale of assets.
With Your Consent: With third parties when you have given us your consent to do so.
We do not sell, rent, or share your personal information with third parties for their direct marketing purposes without your explicit consent.
COOKIES AND SIMILAR TECHNOLOGIES
Cookies are small text files that are stored on your device when you visit a website. We use cookies and similar technologies to:
Essential Cookies: Enable basic functions like page navigation and access to secure areas of the website.
Analytical/Performance Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
Functionality Cookies: Allow the website to remember choices you make and provide enhanced, personalized features.
Targeting Cookies: Record your visit to our website, the pages you have visited, and the links you have followed to deliver advertisements more relevant to your interests.
You can control cookies through your browser settings. However, if you block certain cookies, you may not be able to use all the features of our website.
YOUR CHOICES AND RIGHTS
Depending on your location, you may have certain rights regarding your personal information:
Access: You may request access to the personal information we hold about you.
Correction: You may request that we correct inaccurate or incomplete information about you.
Deletion: You may request that we delete your personal information in certain circumstances.
Objection: You may object to our processing of your personal information in certain circumstances.
Restriction: You may request that we restrict the processing of your personal information in certain circumstances.
Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: You may withdraw your consent at any time where we rely on consent to process your personal information.
To exercise these rights, please contact us using the information in the "Contact Us" section below.
Marketing Communications
You can opt out of receiving marketing communications from us by:
Following the unsubscribe instructions in any marketing email we send you
Replying "STOP" to any SMS message from us
Contacting us using the information in the "Contact Us" section below
SMS Marketing
By providing your mobile phone number and opting in to receive SMS messages from us, you consent to receive recurring automated marketing text messages. You can opt out at any time by replying "STOP" to any message you receive from us. Message and data rates may apply.
DATA RETENTION
We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to retain information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the information, and applicable legal requirements.
DATA SECURITY
We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
INTERNATIONAL TRANSFERS
Alkoomi Wines is based in Australia. If you are accessing our website from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia and other countries where our service providers are located. These countries may not have the same data protection laws as the country in which you initially provided the information.
CHILDREN'S PRIVACY
Our website and services are not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete such information as soon as possible. If you believe a child under 18 has provided us with personal information, please contact us.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our website with an updated effective date. We encourage you to review the Privacy Policy whenever you access our website or otherwise interact with us to stay informed about our information practices.
CONTACT US
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Alkoomi Wines
1141 Wingebellup Road
Frankland River, WA 6396
Australia
Phone: (08) 9855 2229
Email: info@alkoomiwines.com.au
EFFECTIVE DATE
This Privacy Policy is effective as of January 1 2025